Explore the great opportunities we have for you to grow and create memorable moments being part of a great hotel. We are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
View our current vacancies below. To apply, please complete the form and attach your CV.
HOTEL RECEPTIONIST
We are currently looking for a receptionist to join our friendly team, we are looking to fill one role working a 24 hour contract over 3 days (8 hour shifts).
The role involves working weekends and all public holidays therefore we require all candidates to be fully flexible in terms of days/times they are available to work.
Duties will involve all aspects of the Front Desk Operations including:
JOB ESSENTIAL ATTRIBUTES
HIGH STANDARD OF CUSTOMER SERVICE
TEAM PLAYER
ABLE TO COMMUNICATE CLEARLY, CONFIDENTLY AND COURTEOUSLY
PREVIOUS EXPERIENCE AS A HOTEL RECEPTIONIST
EXPERIENCE WITH AT LEAST ONE FRONT OF HOUSE PMS SYSTEM – RESLYNX PREFERRED
GOOD UNDERSTANDING OF MICROSOFT EXCEL/OUTLOOK/WORD
SMART, PROFESSIONAL APPEARANCE
CALM UNDER PRESSURE
TO WORK WELL INDEPENDENTLY OR AS PART OF A TEAM
BASIC JOB DESCRIPTION
PROVIDE A WARM, VIBRANT WELCOME TO ALL GUESTS ON THEIR ARRIVAL
ASSIST ALL GUESTS IN A SINCERE AND COURTEOUS MANNER, WHEREVER POSSIBLE GOING THE EXTRA MILE To ENSURE GUEST SATISFACTION
PERFORMS ALL GUESTS ACCOUNTING FUNCTIONS TO COMPANY AND HOTEL POLICIES AND PROCEDURES, ENSURING ALL GUEST ACCOUNTS ARE COMPLETE AND ACCURATE
TO MAXIMISE REVENUE WHERE POSSIBLE BY MEANS OF UPSELL/PROMOTING HOTEL PRODUCTS/SERVICES
TO DEMONSTRATE A GOOD LEVEL OF PRODUCT KNOWLEDGE FOR GUESTS WHEN REQUESTED
DEAL EFFICIENTLY WITH RESERVATION REQUESTS, CONFIRMATION OF BOOKINGS AND SPECIAL REQUESTS
TO ACCOUNT FOR ALL MONIES TAKEN AND CASH FLOAT RECONCILIATION
Candidates must be eligible to live and work in the UK with good levels of written and spoken English.
Salary: £11.44 per hour
WEDDING & SALES CO-ORDINATOR
We are looking for a hardworking, enthusiastic and organised Wedding & Sales Co-ordinator to join our growing team.
Job Summary
- To efficiently help with the day to day running of the Meetings, Events and Weddings department in order to maximise occupancy, revenue and yield in line with Blackwell Grange Hotels vision.
- To be a key driver in moving the Hotels business forward.
Key Responsibilities and their Performance Indicators:
First point of contact to all couples from initial enquiry to completion (details appointments)
Able to produce/issue invoices, quotes, scheduled payment details, cash handling and issue receipts
Conduct show rounds/appointments
Host open nights at the hotel
Attend possible showcase events offsite when required alongside the events manager
Excellent customer service and communication skills
Preferably a background in operational side of a wedding to understand timescales and how the day works from start to finish
Liase with external suppliers to assist brides and grooms
Update and maintain enquiry log and complete regular chase calls to ensure maximum conversion rate
Assist the events manager and work with other departments to ensure all bookings are seamless
Excellent time management skills and must be highly organised
Able to work to strict targets/deadlines to ensure overall success of the business
Maintain 3rd party sites for enquires, photos and feedback
Have a good product knowledge of menus/allergies and be able to offer alternative dishes if required
Book in wedding tasters following company procedures then follow up with the couple and record results on file
General office work, photocopying, filing, answering calls, tidying etc.
Any other adhoc duties as required
Hours: 32 hours across 5 days including weekends on a rota basis.
Previous experience is essential. Candidates must be eligible to live and work in the UK with good levels of written and spoken English. Evening and weekend work is required over busy periods. Only those considered for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: £11.44-£12.00 per hour
Expected hours: 32 per week
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